Legal Terms

Cookies policy

Use of Cookies and Web Bugs by Parclick

PARCLICK's website uses "Cookies" and other similar mechanisms (hereinafter, Cookies). Cookies are files sent to a browser by a web server to record the User's activities in a particular site or all sites, apps and / or Web services of PARCLICK (hereinafter the Services). The primary purpose of cookies is to provide the User with faster access to the selected services. In addition, Cookies personalise the Services offered by PARCLICK's website, facilitating and giving each User information that might be of interest, corresponding to the use of the Services.

PARCLICK's website uses cookies to personalize and maximise ease of navigation for the User. Cookies are only associated with an anonymous User and its computer, and do not provide references that allow the User's personal data to be inferred. The User can configure their browser to notify and reject the installation of Cookies sent by PARCLICK's website without affecting the the User's ability to access the Contents. However, we note that in this case the performance of the Website may decrease.

Registered Users, who have signed up or signed in, will be able to benefit from more personalized and profile-oriented services, thanks to the combination of the data stored in cookies and personal data used at the time of registration. These Users expressly authorize such use of this information for these purposes, without prejudice to their right to refuse or disable the use of cookies.

Likewise, Parclick's Website will have knowledge of all PARCLICK Services requested by the Users, in a manner in which it will be able to facilitate or offer suitable information for the tastes and preferences of each User.

Parclick's website also uses Web Bugs, which are tiny and transparent images embedded in emails. When the User opens the email, this image is downloaded along with the other contents of the email and reveals whether a particular email has been opened or not, and the IP address from which it has been downloaded. PARCLICK's Website uses this information to obtain statistical data and perform analytical studies regarding the reception of these emails by Users.

Type, purpose and function of Cookies

The Cookies, depending on their permanence, may be divided into Session Cookies or permanent ones. Session Cookies expire when the User closes the browser. The latter expire when the purpose for which they serve is met (for example, to keep the User using PARCLICK's Services identified) or when they are manually deleted.

Additionally, in terms of their function, Cookies can be classified in the following manner:

  • PERFORMANCE COOKIES: This type of Cookie remembers your preferences for tools found in the Services, so you do not need to reconfigure this service each time you visit. For example, the products stored in the "shopping cart" are included in this type.

  • GEO-LOCATION COOKIES: These Cookies are used to find out which country you are in when a service is requested. This Cookie is completely anonymous and is only used to help guide the content to its location.

  • REGISTRATION COOKIES: Registration Cookies are generated once the User is registered or has recently opened session, and are used to identify them in the Services in order to maintain the User's identification, so that if a Service closes, the browser or the computer at another time or another day may re-enter that Service, and the User will continue to be identified, thus facilitating navigation without having to identify oneself again. This function can be deleted if the User selects the function "log out", so that this Cookie is eliminated and the next time the User enters the Service they will have to sign in to be identified.

Additionally, some Services may use connectors with social networks such as Facebook or Twitter. When the User is logged in to a Service with social network credentials, the User authorizes the social network to keep a persistent cookie that remembers their identity and guarantees access to the Services until it expires. The user can delete this Cookie and revoke access to social networking Services by updating their preferences in the specific social network.

  • ANALYTIC COOKIES: Each time a user visits a Service, a tool of an external provider (Google Analytics and others similar to it that may be added to this list in case they vary from the current ones) generates an analytic Cookie in the User's computer. This Cookie is only generated at the time of visit, and will aid in following visits to PARCLICK's Services to identify the visitor anonymously. The main objectives pursued are:

  • To allow anonymous identification of the browsing Users through the "Cookie" (it identifies browsers and devices, not people) and hence allows the approximate totalling of the number of visitors and its trend over time.

  • To anonymously identify the most visited and thus more attractive content to users.

  • To know if the User accessing is a new user or is revisiting.

    Important: Unless the User decides to register for one of PARCLICK's Services, the "Cookie" will never be associated with any personal data that can identify them. Such Cookies will only be used for statistical purposes in order to help optimize the Users experience on the site. More information about the privacy policy of Google Analytics

  • THIRD PARTY ADVERTISING COOKIES: PARCLICK's Website uses these types of Cookies to aid the operation of several web advertising services (Google Adsense and others similar to it that may be added to this list in case they vary from the current ones). Thus, these advertising services can store Cookies sent from the applicable PARCLICK Services of the User's browser, and also access the data stored in them. More information about the privacy policy of Google AdSense

How to disable Cookies and Web Bugs in main browsers

It is normally possible to stop accepting Cookies from the browser, or to stop accepting Cookies from a particular Service.

All modern browsers allow you to change Cookie settings. These settings are normally found in the 'options' or 'preferences' menu of your browser. You can also configure your browser or email manager and install free add-ons to prevent Web bugs to be downloaded when you open an email.

PARCLICK's Website offers User orientation regarding the steps to access the cookie preference menu and, where appropriate, regarding private navigation for each of the main browsers:

  • Internet Explorer: Tools → Internet Options → Privacy → Configuration. For more information, you can consult Microsoft support or the browser's Help menu.

  • Firefox: Tools → Options → Privacy → History → Customized Configuration. For more information, you may consult Mozilla support or the browser's Help menu.

  • Chrome: Configuration → Show advanced options → Privacy → Content configuration. For more information, you can consult Google support or the browser's Help menu.

  • Safari: Preferences → Security. For more information, you can consult Apple support or the browser's Help menu.

What happens if Cookies are disabled

Some Services functions will be disabled, for example, remaining identified, keeping purchases in the "shopping cart" or receiving information about your location.

Updates and changes in the privacy and cookie policies

PARCLICK's website can modify this Cookie Policy based on legislation demands, regulations, or in order to adapt such a policy to the instructions dictated by the Spanish Data Protection Agency, therefore we advise Users to periodically check the policy.

Whenever significant changes are made to this Cookie Policy, they will be communicated to the Users through PARCLICK's Website.

Privacy policy

Parclick S.L. complies with the Organic Law 15/1999 of December 13th, Protection of Personal Data, the Royal Decree 1720/2007 of the 21st of December approving the Regulations implementing the Organic Law and other applicable, valid regulations, and seeks to ensure the proper use and handling of personal user data.

Modifications and errors

Parclick reserves the right to change or update without notice the contents of the website, its features, settings and display. Parclick does not guarantee the absence of errors on its website or that its contents and features are up to date at all times, although it will make every effort to prevent and correct such errors. Parclick is not responsible for possible security errors that may occur when using its website, as a consequence of viruses in the computer used by the user, or a malfunction of the browser or of the use of outdated versions of it.

User registration conditions

The personal data requested in this section is necessary for the user to benefit from the services offered by Parclick, in particular booking or purchasing services relating to the management of parking products.

This data will be treated in accordance with the regulations governing the protection of personal data. They will be included in Parclick's user file, which will be under the responsibility of Parclick S.L.

The acceptance of the transfer of personal data assumes that you give full consent to be a part of this file and for Parclick to contact you to respond to your query and to receive newsletters, commercial information, and discount and promotion campaigns by email and telephone.

You are entitled to exercise the rights of access, rectification, cancellation and opposition in the terms included in the Organic Law of Protection of Personal Data. To exercise these rights, you can communicate by any means that allow the sending and receiving of the request to Parclick S.L., Calle Cidro, n.3, Madrid, to the attention of the Data Protection Department.

Legal disclaimer


The Services offered by Parclick (as defined later) can only be used by the Users and Clients who have read the Terms and General Conditions in their entirety. The User and the Client commit themselves to fulfil the obligations presented in these Terms and General Conditions. The signed contract between the Client and PARCLICK will take effect the moment PARCLICK provides the Client written confirmation of the reservation via email.

The Client must keep or print a copy of these Terms and General Conditions to consult them in the future when they make a reservation.

  • 1.1 Definitions

    The following definitions have the same meaning whether they are mentioned in plural or in the singular form.

    • “Platform” is understood as: mobile applications and the web site (and the mobile version) where the Service is available, belongs to, is controlled by, managed, maintained and/or accommodated by PARCLICK.

    • “User” is understood as: a person who browses the Platform.

    • “Client” is understood as: a User who reserves one or more offered Services on the Platform.

    • “PARCLICK”, “we”, “us” or “our” are understood as: PARCLICK, S.L. with residence in Madrid (Spain), street Fray Luis de León 11, 1st floor, post code 28012.

    • “Terms and General Conditions” are understood as: these terms and general conditions for reservations and use, with the modifications which are incorporated to them at every instant.

    • “Service” is understood as: the online reservation (including the payment) of parking spaces.

    • “Provider” is understood as: a provider of Services, like a car park.


The sale of parking tickets or other products through this Platform is done under the name PARCLICK by the company PARCLICK, S.L. with its address in Madrid, street Fray Luis de León 11, 1st floor, post code 28012, registered in the Mercantile Register of Madrid, volume 29408, Book 0, Folio 121, Section 8, Page M529337, with CIF B86329984, email:


The information or personal data provided by the User and the Client will be treated in accordance with the provisions of the Privacy Policy. When using this Platform, the User and the Client consent to the processing of said information and data and declare that all the information or data that you provide is true and corresponds to reality.


By making use of this Platform and placing orders through it, the User and the Client undertake to:

  • Make use of this site only for inquiries or legally valid orders.

  • Not to make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, PARCLICK will be authorised to cancel it and inform the pertinent authorities.

  • Provide PARCLICK with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you agree that PARCLICK may use said information to contact the User or the Client if necessary (see our Privacy Policy). If you do not provide all the information that PARCLICK needs, you will not be able to make use of the Service.

  • When placing an order through this Platform, the Client declares to be over 18 years of age and have the legal capacity to enter into contracts.


The Platform guides the User through the different phases of the process until payment. By clicking on the "PAY NOW" button in the purchase process, the system will direct the Client to a secure payment page and it will give the confirmation. The confirmation of the reservation, which gathers the fundamental elements, such as the information of the reserved Services and the price, will be sent to the Client by email. If the Client does not receive a confirmation e-mail message within 24 hours of making the reservation, they must contact the Customer Service Department at the following email address:

From the moment the Client makes their reservation, PARCLICK acts only as an intermediary between the Client and the Provider, transmitting the reservation data to the Provider and sending the Client a confirmation email on behalf of the Provider.

By providing your Service, the information displayed by PARCLICK is based on information provided by Providers. Although PARCLICK tries to make your Service as accurate as possible, PARCLICK cannot verify or guarantee that all information is accurate, complete or correct.

The documents provided to carry out the reservation of a Service requested through the Platform will be sent to the email address indicated by the Client at the time of booking. This documentation is composed of a receipt (or voucher) and a purchase receipt with the details of the payment. On the voucher you can find all the booking information, as well as the instructions for accessing the car park.


In case the Client detects an error when filling in their personal details during their registration as a User on the platform, they will be able to modify them.

In any case, they will be able to correct the errors related to the personal data provided during the buying process by directing them to Customer Service, using the following email address:

This Platform shows confirmation windows in various sections of the purchase process that do not allow the order to proceed if the data of these sections have not been correctly provided. Also, this Platform offers the information of all reservations during the purchase process, so that, before making the payment, the Client may modify the data of their order.

If the Client detects an error in his order after the payment process has been completed, they should immediately contact our Customer Service, at the aforementioned email address, to correct the error.


PARCLICK, through its Platform, provides Users with data, information and services inherent in the management of parking resources. To benefit from these services, the User provides information, in particular when booking or purchasing a Service, as well as when registering to access the private page of their user account.

PARCLICK has agreements with parking operators that are responsible for the service corresponding to the parking product offered for sale through PARCLICK. However, PARCLICK is responsible for online payment security, as well as giving reserved access to the reservation information to the Provider.

When making the purchase, the Client expressly accepts the conditions of access and use in force of the car park that will be used, and understands that these rules are dictated exclusively by the Provider.

The User agrees that all the information provided is true and lawful, reserving PARCLICK the right to withdraw any information or comment that violates the respect and dignity of the person, public safety, or that, in their opinion, is not appropriate to its publication. In any case, PARCLICK is not responsible for such information or comments.

In no case, including without limitation negligence, shall PARCLICK be liable for damages of any kind against vehicles, persons or property, including without limitation of any direct, indirect or expressly warned damage arising from, or in connection with, the access, use or exit the car park or car parks.

PARCLICK makes every effort to provide photographs and illustrations that offer the User a visual representation of the Services offered. The purpose of these photographs and illustrations is to show the User the car park, the size of the spaces, access, but should not be considered as anything more than this purpose.


The prices of each product are established by the Provider. The prices include the relevant taxes according to the country, as indicated in the purchase receipt.

  • 8.1 PRICES
    • The price of the Services is that stated on the Platform at any moment, except in cases of a clear error. The prices can change at any time, but the changes will not affect bookings that have already been confirmed.

    • Sometimes, there is a cheaper rate for a specific service, product or stay on our Platform. However, these rates made available by the Providers may entail restrictions and special conditions, for example, relating to cancellation and reimbursement. The User must consult the data and conditions of the reservation, the corresponding service or product in a thorough manner to know the conditions before making the reservation.

    • The final amount includes: the price of the reservation, the possible management expenses, the applicable taxes, the PayPal fees if choosing this payment option is chosen and any possible discounts that may have been applied. This breakdown is indicated to the Client at the time of the reservation confirmation and payment and must have been accepted by the Client.

    • Unless otherwise specified, the prices of the Services listed on the Platform are expressed in the currency of the country in which the Service is provided.


    The User can pay for the reservation using:

    • Accepted credit cards: American Express, Carta SI, CB, Maestro, MasterCard, Postepay, VISA, Visa Electron.

    • PayPal.

    When a User wishes to confirm the purchase of their reservation through their PayPal account, PARCLICK will charge an additional variable fee depending on the total amount of the purchase made by the Client on the Platform.


    In the event of a refund to the Client, PARCLICK will transfer the amount in question to the card that was used to make the original reservation. The management expenses will not be reimbursed. Any discounts will be applied until the discount code digits provided run out. When this occurs, the promotional codes will no longer be accepted.

    The time elapsed for the reimbursement to take effect usually ranges between 5 and 10 days, and will depend on the inter-bank agreements, as well as the location of the Client's country.

    In no case shall the Client be entitled to a refund if they did not use their reservation, or if the Client decides to end his stay before the end time indicated on their reservation

    • The discounts that PARCLICK puts in the User’s disposition vary according to the type of product and the quantity.

    • The cancellation conditions and modification of products with discount codes are exactly the same as those for products without a discount.

    • However, there are specific limitations in certain promotions regarding cancellation and modification, so we remind the Client to consult the promotion’s conditions, as well as PARCLICK’s legal terms before acquiring the product. Furthermore, the acquisition of the product implies both the knowledge and acceptance of said conditions on the Client’s part.

    • If the Client wanted to modify (lengthen or shorten their stay) or cancel their reservation, which had been made using a discount code, the discount code can not be used again on a new purchase or modification.

    • The discount code is only applicable to new purchases, but in no case is it applicable to reservations that are the result of previous modifications made by the client (lengthening or reduction).

    • The Client who uses the discount code is the only person able to use it as long as the total value of the product’s purchase (VAT included), without processing costs, is more than the value and quantity of the code received from PARCLICK.

    • Additionally, the discount codes are not cumulative. If the User or the person who uses the code did not activate or use the code when they finalise the purchase’s validation process, t he User would permanently lose the discount, which would not be recoverable or cumulative with other products, future stays, past says or other promotions that PARCLICK may carry out.


Clients who have used the PayPal payment platform should consult the “Confirmed bookings with the PayPal payment platform” section.

PARCLICK provides the Client with two options (which are set out below) to cancel to modify a reservation and how to be refunded.

The cancellation or reimbursement of the purchase are associated with every car park and reserved product, just as is informed to the User in the terms and conditions associated to the car park and the product when reserving the parking space.

The cancellation or modification policy applicable to each product reserved is shown in the legal conditions, in the confirmation email that the Client received after finalising the purchase and in the proof of reservation, which the Client should validate on their arrival at the car park.

Products with a cancellation and modification policy, which must be done before 23:59h (local time at the car park), the day before the confirmed arrival date on the reservation document:

Clients will be able to cancel or modify their stay before 23:59 on the day before their arrival. If the Client doesn’t go to the car park, would like to cancel or modify the reservation after 23:59 on the day before their arrival, or after the arrival time confirmed on the reservation, they will not be able to, in any of these cases, modify, cancel or claim a partial or total refund on the purchase.

Products with the flexible cancellation and modification policy, up to 1 hour before the arrival time confirmed in the reservation or proof:

The Client may cancel or modify their reservation up to 1 hour before the confirmed time of purchase of the product and indicated in the receipt of the reservation.

If the Client does not show up at the car park, they would like to cancel or modify their reservation after the allowed period according to the flexible cancellation policy applicable depending on the booked product, or after the arrival time confirmed in the receipt, they will not be able to modify, cancel or claim a full or partial refund of the purchase made.

Exceptions in which the cancellation and/or modification policies mentioned above are not applicable:

Guadeloupe and Martinique Airports (France): for reservations made in the car parks at the Guadeloupe and Martinique airports, cancellations or modifications may be requested until 6:00 p.m. (local time of Guadeloupe and Martinique) the day before the date confirmed on the reservation and on the receipt.

Nice Airport (France): for reservations made in the official car park of the Nice-Côte d'Azur Airport, the amount of the reservation will be refunded as long as the cancellation is requested with a minimum of 48 hours before the confirmed arrival time on the reservation and on the receipt.

Garage d'Abbeville (Paris, France): Garage d'Abbéville does not accept the cancellation of the reservation nor does it refund the reservation under any conditions.

How to cancel and/or modify a reservation:

  • Cancellations

    • Cancelling the reservation is free if the Client does it through their User Account (“LOG IN”).

    • Or, for just €1 plus VAT, tell us the reservation number on an email to and our Customer Service Team will do the process of reimbursement for you.

      • Cancelling does not include the administration fees from the purchase.

      • If the cancellation is carried out by the Customer Service team then the administration fees, which are not refundable, will be added to the €1 + VAT cancellation cost, which is mentioned above.

  • Modifications

    • Modifications are free if the Client makes them through their User Account (“LOG IN”).

    • Or, for just €1 + VAT, Or, for just €1 plus VAT, tell us the reservation number on an email to and our Customer Service Team will do the process of modification for you.

      • This does not mean that the any additional costs caused by the modification will be free. These costs will automatically be charged to the card that the User registered with at PARCLICK.

  • Cancellation and modifications of reservations confirmed through the PayPal:

    • Cancellations

      • Cancelling the reservation is free if the Client does it through their User Account (“LOG IN”).

      • Or, for just €1 plus VAT, tell us the reservation number on an email to and our Customer Service Team will do the desired process for you.

        • Cancelling does not include the administration fees from the purchase.

        • If the cancellation is carried out by the Customer Service team then the administration fees and the PayPal charge, which are not refundable, will be added to the €1 + VAT cancellation cost, which is mentioned above.

    • If the Client wishes to modify their reservation, which was paid for through PayPal, then they must cancel their reservation and do a new one with the dates and times of their new stay. The refundable amount is then what is mentioned in the ‘Cancellations´paragraph.


The User gives PARCLICK the unexclusive right to use the information provided through the Platform. Furthermore, the Platform’s intellectual property rights and those of its components are exclusively PARCLICK S.L.’s, notably, the reproduction, distribution, public communication and adaptation rights.


The User must not use of this Platform to intentionally introduce viruses, Trojans, worms, logic bombs or any other program or material that is technologically harmful or otherwise harmful. The User will not try to have unauthorized access to this Platform, to the server in which said page is hosted or to any server, computer or database related to our Platform. The User will not to attack this Platform through a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause could entail the application of the applicable legal regulations. We will report any breach of this regulation to the relevant authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this Platform. PARCLICK will not be responsible for any damage or loss resulting from a denial-of-service attack, virus or any other programme or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this Platform or of the download of contents of the same or those that it redirects.


Our Platform may contain links managed by third party sites. Said links are for provided for informational purposes only, without PARCLICK having any control of the content of these web pages or materials.

The publishing of these links to such sites does not constitute the approval of any of the content’s element on said sites nor represent any type of association with their editors. It is the User’s responsibility to either carry out necessary verification processes before using them or to not use them at all. Therefore, PARCLICK does not accept any responsibility for any damage or loss, which comes from their use.

PARCLICK gives third parties the right to partial reproduction of the site’s content as long as it fulfils the following conditions:

  • It must be compatible with the purpose of the platform.

  • No graphic material content may be used separate to the text which it accompanies.


The applicable regulations require part of the information or communications that PARCLICK sends to its Clients and Users to be in writing. By using this Platform, the User and the Client accept that most of these communications with PARCLICK are electronic.

PARCLICK will contact the User and the Client by e-mail or provide them with information by posting notices on this Platform. For contractual purposes, the User and the Client consent to use this electronic means of communication and acknowledge that any contract, notification, information and other communications that PARCLICK sends electronically comply with the legal requirements of it being in writing. This condition will not affect your rights recognized by law.

The notifications that the User and the Client send to PARCLICK must be made through the email address or the web form. In accordance with the provisions of the previous clause and unless otherwise stipulated, PARCLICK may send communications to the email provided by the Client at the time of making the purchase. The User will have an automatic notification when their request has been received by our support and customer service platform. The applications received will be managed in strict order of entry, although those that are considered urgent due to force majeure will be prioritized.


The contract is binding both for the Client and for PARCLICK, as well as for our respective successors and assignees. The Client may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of PARCLICK. PARCLICK may transmit, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations derived therefrom, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, the Client, as a consumer, is recognized by law, nor will they annul, reduce or limit in any other way the guarantees, both express as tacit, that we could have granted.


PARCLICK will not be responsible for any breach or delay in the fulfilment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Force Majeure").

  • Strikes, lockouts or other industrial action.

  • Civil unrest, revolt, invasion, threat or terrorist attack, war (declared or not), threat or war preparations.

  • Fires, explosions, storm, floods, earthquakes, subsidence, epidemic or any other natural disaster.

  • Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.

  • Inability to use public or private telecommunication systems.

  • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues and we will have an extension of the term to comply with these obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfil our obligations despite the Cause of Force Majeure.


If any of these Conditions or any provision of the contract were declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of nullity.


These Conditions and any document expressly referred to in them constitute the entire agreement between the Client and PARCLICK relating to the purpose of the same agreement and replace any other deal, agreement or prior promise agreed between the Client or the User both verbally and in writing. The Client and PARCLICK acknowledge to having consented to the contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations conducted by the two before it, except that which is expressly stated mentioned in these Conditions.

Neither party shall have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless a fraudulently void statement was made). The only action to be taken against the other party will be for breach of contract in accordance with the provisions of these Conditions.


PARCLICK reserves the right to modify the Terms and Conditions and will inform the Users of substantial changes made to them. The modifications will not be applied retroactively, except in some concrete case, may be applied 30 days after the date of the corresponding legal notice. If the User is not in agreement with the new modifications, we recommend them not to use our Platform.


The use of our Platform and the product purchase contracts through said Platform abide by Spanish law.

Any disagreement, which may rise or be bore in relation to this Platform will be submitted to the Spanish Jurisdiction of Judges and Tribunals in the city of Madrid.


Comments and suggestions are always welcome. We ask that such comments and suggestions, as well as any query, complaint or claim, must be made to us by contacting the channels indicated in clauses 2 and 13 of the current Conditions. Furthermore, we have official complaint forms available to consumers and users. These may be obtained by sending an email to

Any possible complaint or claim must be made by the Client before our Customer Service Team in the maximum 30 day time limit once the reservation has been confirmed. These cases will be attended as soon as possible and, in all cases, in the legal time period stated. Likewise, it will be registered with an identification key, of which PARCLICK will inform the Client and therefore allowing the Client to follow it up.

In any case, PARCLICK is not responsible for any incident that may occur in relation to the provision of parking service or claims of theft, loss or damage to the vehicle and luggage, personal effects, etc. occurred within the parking space, which must be claimed directly from the car park as the Service Provider.


The original version of these Terms and Conditions has been translated into other languages. The translated version is a courtesy and is a non-official translation, therefore, rights can not be extracted from a translation. In case of dispute over the content or interpretation of the terms and conditions, as well as in the case of conflicts, contradictions or discrepancies between the Spanish version and the other versions in other languages, the Spanish version of these terms prevails and It is conclusive insofar as it is permitted by law. The Client or User may consult the Spanish version on our Platform (by selecting the language) or request PARCLICK in writing to send it to them.

Privacy policy


  • The following definitions have the same meaning whether they are mentioned in plural or in the singular form.

    • “Platform” is understood as: mobile applications and the web site (and the mobile version) where the Service is available, belongs to, is controlled by, managed, maintained and/or accommodated by PARCLICK.

    • “User” is understood as: a person who browses the Platform

    • “Client” is understood as: a User who reserves one or more offered Services on the Platform.

    • “PARCLICK”, “we”, “us” or “our” are understood as: PARCLICK, S.L. with residence in Madrid (Spain), street Fray Luis de León 11, 1st floor, post code 28012.

    • “Terms and General Conditions” are understood as: these terms and general conditions for reservations and use, with the modifications which are incorporated to them at every instant.

    • “Service” is understood as: the online reservation (including the payment) of parking spaces

    • “Provider” is understood as: a provider of Services, like a car park.

PARCLICK complies with the Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law, and other regulations in force, and personal data of the User and the Client is used and treated correctly. PARCLICK will process your information responsibly on file and in accordance with the data protection laws applicable in Spain and Europe.

We at PARCLICK understand that making reservations online requires the Client to place their trust in us. We take this responsibility very seriously and being able to guarantee the security and confidentiality of personal information is a priority for us. This privacy policy is applicable to the data collected in our Platform.


The information collected by PARCLICK is provided by the User of the Client at the time of using the Platform, complying at all times with the current legislation on data protection.


We use credit card information (such as cardholder's name, credit card number and expiration date) for the purpose of completing the Service.

We use information from the User and the Client for the following general purposes: to offer the products and services requested; to send the Client confirmation and updates about their reservation, to manage their account (if any), including the processing of invoices and notifications about their reservation; to communicate with the User or the Client in general; to answer questions and comments; to allow us to contact the User or the Client for customer service purposes, if necessary; to measure the interest in our products, services and website and to improve them; notifying them by email or post about special offers and the products and services that could be of interest to them; to reward them as part of any reward or recognition programme that they choose to associate with; to request information, including through surveys; to resolve disputes, to collect fees or to locate faults; to prevent activities that are possibly prohibited or illegal; to enforce our legal conditions.

Communication by e-mail.

We want it to be easy for the User and the Client to make the most out of the opportunities related to the Services on our Platform. One way to achieve this is by sending them email messages that contain information about their interests. We believe that these emails will provide useful information about special offers that are available on our Platform. Please bear in mind that you will have the opportunity to choose not to receive these notifications, by exercising your rights of access, rectification and opposition at any time by sending an email to Customer Service at the following address:


PARCLICK provides the data to the Provider and both comply and comply with the current Legislation on Data Protection and / or with the Legislation that in this respect is developed in the future.

In order to carry out the entrusted works, the Provider will have access to personal data and undertakes to use this data only within the scope of its responsibilities, and will not communicate it to third parties, alter, lose or treat it in a way that is not authorized by the current Legislation or by PARCLICK.


The User and the Client may access their information by contacting us at the email address: Please be aware that we may retain certain information associated with your account (if any), including for analytical purposes, as well as for the integrity of the records submitted. You may ask us to obtain access to the information we have about you, delete or modify it, by sending an email to the email address indicated above.


If any part of the Platform contains links to other websites, those websites do not operate under this Privacy Policy. We recommend analysing the privacy statements on those other websites to understand their procedures for collecting, using and disclosing personal information.


We may update this Privacy Policy in the future. We will inform you of substantial changes to this Privacy Policy by sending a notice to the email address you provided to us and placing a notice in a prominent place on our website.


You can contact us through the Customer Service Department, by writing an email to: